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Contracts Manager - Reception UK

Job Type
20 Sep 2022

Location: London BasedSalary: £35k, plus car allowanceHours: Full timeRUKBuilding Brilliant First ImpressionsRUK is an established concierge / reception service with a reputation for delivering the highest calibre of service and professionalism. We know how much first impressions count, and we're dedicated to delivering that all-important welcome with the very highest quality of customer service guaranteed.When it comes to working in the receptionist / concierge sector, we know how much the small details matter. It's our attention to detail as well as our high standards of professionalism that we've built our reputation on, and that's why our clients rely on us to deliver.As Contract Manager you will be responsible for managing a portfolio of corporate contracts across London and surrounding areas (subject to operational needsThe role is critical in supporting and developing our day-to-day frontline operational team. You will need to have a professional approach while maintaining a sense of fun, have an eye for detail, be passionate about service excellence and staff development.

  • Experience of managing corporate reception, front of house (multisite desirable)
  • Relationship management with key clients
  • Guest experience / Customer service experience
  • Managing SLA's and KPI's
  • Communicating with people at all levels
  • Workforce planning, e.g. roster and holiday management
  • Team management and development - coaching management style
  • Quick to learn and have Experience of using multiple IT packages/systems
  • Valid SIA licence (training will be provided)
  • Flexible - attend occasional call outs and able to be at London sites within an hour
  • Valid driver's licence

If you are interested in the role, please visit our website: Vacancies - Guarding UKGUK / RUK is an equal opportunities employer, we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.You may also have experience in the following: Contracts Manager, Operations Manager, Contracts Officer, Contracts Supervisor, Contracts Negotiator, Contracts Lead, etc.Ref

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  • Job Reference: 717074702-2
  • Date Posted: 20 September 2022
  • Recruiter: Guarding UK
    Guarding UK
  • Location: London
  • Salary: £35,000
  • Sector: Sales & Marketing
  • Job Type: Permanent