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Housing Advisor

£18.80 Per Hour
Job Type
20 Sep 2022
One of London's most developed councils based in West London is seeking Housing Advisor to start as soon as possible for an initial 4-month basis to support the Homelessness Assessment & Prevention department and make that change in the local community Role: Housing Advisor Rate: PAYE £18.80 Duration: 4 monthsLocation: Hybrid with most remote ( Offices based in Hammersmith) Purpose of the role: - To provide an excellent service to all residents and customers who present, apply, or are referred to the service by offering high standards of customer care at all times, acting with integrity and courtesy, and adhering to service and corporate standards; - To assess, administer and make decisions on the outcome of individual homelessness applications under Part VII of the Housing Act 1996 (as amended); accepting, refusing or ending duties as appropriate in accordance with statute, case law, the facts of each case, operating best practice as set out in the Homelessness Code of Guidance and other relevant guidance, using case law and policy as appropriate; - To ensure legal compliance with the relevant legislation by issuing all notifications and decisions correctly and on time;Main Duties: - To act as the first point of contact for residents approaching the Council for housing assistance using all contact methods e.g. in person, by telephone, email, fax or by post. The post holder will work flexibly across all access channels and locations as required to meet the needs of applicants and to ensure the efficient and effective running of the service; - To ensure that all set performance targets are met or exceeded, and where they are not, to work with team leaders and managers to take steps to quickly improve performance; - Develop and maintain a detailed working knowledge of the Housing Act 1996, Homelessness Reduction Act 2017, the Homelessness Code of Guidance and all associated case law and other legislation and policy, and apply this knowledge in the administration of our prevention and relief and other statutory duties; - To carry out full housing options interviews with all applicants who are homeless or threatened with homelessness in a person-centred way, including carrying out enquiries into applicants' circumstances, checking and verifying documents and visiting as appropriate, maximising prevention opportunities, creating and updating Personal Housing Plans, providing advice and appropriate assistance to enable applicants to remain in existing accommodation to source alternative accommodation; - To determine homeless applications by conducting detailed enquiries, assessing against relevant legislation, guidance and case law, and using initiative to ensure applications are fully investigated and determined with minimal management input.Knowledge & Experience and Skills1. A detailed knowledge of the law relating to homelessness, the Code of Guidance and relevant case law, and the ability to apply this knowledge to applications for housing assistance and to the review process. 2. Experience in managing a varied caseload, carrying out regular reviews, making recommendations and ensuring changes in circumstances are recorded and acted on to accurately reflect the Council's duties. 3. Experience of working within detailed policies and procedures Experience in working with a wide range of IT systems and applications, including, databases, and able to use these to produce high-quality documents.4. Commitment to provide excellent service to all customers, clients and residents who will use the service. Offer high standards of customer care at all times and meet corporate standards in the provision of a responsive and customer-focused service 5. Able to work effectively as a member of a team and contribute to policy development and partnership arrangementsThis role is a fantastic opportunity for individuals that are ready to make that difference in the local community so those that can demonstrate empathy will be at a great advantage It is essential in carrying out enquiries and decision-making under Part VII housing Act. Please note that these are urgent roles so please do submit your CVs as soon as possible as we will be reviewing them continuously Consultant: Imran Makda
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  • Job Reference: 717073898-2
  • Date Posted: 20 September 2022
  • Recruiter: Red Personnel
    Red Personnel
  • Location: London
  • Salary: £18.80 Per Hour
  • Sector: Real Estate & Property
  • Job Type: Permanent