Housing Officer, Housing, Scheme Manager, Neighbourhood manager Your new companyYou will be working for a nation wide organisation helping to defend those who are vulnerable and abused, and support them in fighting against injustice. The services your company provide are diverse, reflecting the needs of the communities they serve. You will work alongside decision makers to ensure the views of vulnerable people are heard. Dedicated to providing comprehensive, good quality housing services, support and resettlement. Reporting to the Housing Services Manager, the Neighbourhood Manager will provide a responsive, effective and efficient generic housing management service to all customers, working with all relevant teams to ensure the delivery of customer focused service.Your new roleYou will be expected to deliver an efficient and effective generic housing management service to tenants in line with good practice, policies and procedures, Key Performance Indicators and Service Standards. You will:
- Take ownership of a geographical generic patch and be solution orientated to provide excellent customer service at all times to both internal and external customers
- Action arrears cases in accordance with policies and procedure and in line with the Rent Arrears Protocol, ensuring that clear and comprehensive notes are always recorded
- Achieve arrears level within agreed targets through effective management of rent and service charge accounts.
- Serve correct notices, prepare Court applications, and represent in Court ensuring that all aspects of the pre-Court Protocol are adhered to.
- Implement the appropriate action in cases of any breaches of tenancy agreement including anti-social behaviour, neighbour nuisance, racial harassment, any other formof harassment, and domestic violence in liaison with statutory and non-statutory bodies.
- Prevent homelessness through proactive housing management, advice, partnership working and the identification of tenancies that may be at risk.
- Effectively manage the termination of tenancies and ensure prompt allocation to a suitable new applicants.
What you'll need to succeedThis role requires travel and therefore you must have a valid UK driving license and access to a vehicle. You will also need a current DBS on the update service.
- Relevant experience in a similar role
- Experience of working in a successful income / allocations / housing management team is desirable
- Experience of working with people in receipt of Housing Benefit and Universal Credit
- Experience of cross team and partnership working
What you'll get in returnPotential ongoing work with Hays. The possibility of becoming Permanent. Incredible opportunities.Flexibility of working from home.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.